Smarter Support:
AI Agents & Chatbots
Deliver instant, reliable customer support with AI agents and chatbots that handle routine inquiries, qualify leads and escalate complex issues to your team. Our solutions work 24/7 to keep customers engaged and satisfied.
Conversational Design That Respects Customers
Automation that feels robotic damages trust; automation that feels human builds loyalty. Ten Web crafts conversational experiences that reflect your brand tone and deliver real value. We begin by mapping common customer journeys and identifying tasks that can be automated — order status checks, appointment booking, returns, FAQs, or lead qualification. Using industry-standard NLP platforms and custom logic, we design flows that understand intent, ask clarifying questions and provide accurate responses. When conversations require a human touch, the bot hands off smoothly to an agent with full context to avoid repetition and customer frustration.
Beyond basic chat, we implement intelligent routing, contextual suggestions, and multi-channel capabilities so customers can start a conversation on one channel and continue on another. Integrations with CRMs, support desks and order systems ensure responses are data-driven and current. The outcome is an efficient support layer that frees your human team to focus on high-value interactions while the chatbot handles volume and routine tasks reliably.
We Are There To Make Your Dreams True
Descover Your Goals
Design Custom Solutions
Develop & Test Solutions
Deliver or Deploy Them
Maintain & Update Them
What We Build & Integrate
Ten Web builds chatbots and virtual agents tailored to your needs: scripted FAQ bots, intent-driven virtual assistants, lead-qualification flows and hybrid models that combine AI with agent escalation. We handle training datasets, intent modelling, fallback handling, multilingual support, and analytics dashboards that reveal conversation trends and opportunities for improvement. Integration is a priority — we connect bots to CRMs, ticketing platforms and backend APIs so responses can update orders, create tickets or surface account details naturally.
We also implement monitoring and continuous improvement processes. Conversation logs are analyzed to refine intents, improve fallback responses and identify content gaps that can be filled in knowledge bases. For e-commerce and service businesses we implement transactional flows that support bookings, refunds and order tracking with secure handling of sensitive data.
Importantly, automation is not about replacing agents; it’s about enabling them to focus on higher-value cases. With the right balance of bot-and-human collaboration, businesses can deliver both efficiency and empathy.
Why Automation Improves Experience and Efficiency
Customers expect instant answers, and delayed responses cost conversions and loyalty. Chatbots reduce average response times, provide 24/7 coverage, and scale support without proportional headcount increases. When designed well, they increase customer satisfaction by delivering accurate, context-aware help quickly. From the business perspective, automation reduces operational costs and provides rich conversational data that informs product and service improvements.
Measurement, Training & Ongoing Improvement
Successful chatbot programs combine technical setup with ongoing training and analysis. We provide conversation analytics, intent accuracy reports, and KPIs such as resolution rate and escalation frequency. Regular review cycles ensure the chatbot adapts to new product updates, seasonal queries and evolving customer language. We also set up A/B tests for conversational variations and measure the business impact — reduced ticket volumes, improved NPS scores, or higher lead qualification rates — so improvements are grounded in outcomes.
