Privacy Policy — Ten Web

Information we collect

We collect only the information you choose to send us:

• Contact form submissions: name, email address, phone number (if provided), company name, message, and any files or attachments you upload.

• Subscription form: name (optional) and email address to receive newsletters or updates.

• Support messages: if you contact us by email or messaging, we keep the content of those communications and any contact details you provide.

We do not automatically collect cookies, usage analytics, IP addresses, or other tracking data on this website.

How we use your information

We use the information you provide for the following purposes:

• To respond to inquiries, questions, or requests submitted via the contact form.

• To provide the services you request (quotes, proposals, demos, support).

• To send newsletters or marketing communications if you subscribe (you may unsubscribe at any time).

• To manage and maintain our business relationships, including record-keeping and customer support.

• To comply with legal or regulatory requirements when necessary.

We will never sell your personal data to third parties.

Legal basis for processing (where applicable)

When required by law (for example, for EU residents under the GDPR), our lawful bases for processing personal data are one or more of the following:

• Consent: when you opt in to receive newsletters or marketing.

• Contractual necessity: to provide the services you request (e.g., preparing a proposal or performing work).

• Legitimate interests: to respond to inquiries, improve our services, and maintain our records—balanced against your privacy rights.

Data retention

We keep contact and subscription information only as long as necessary for the purposes described above. Generally:

• Contact form submissions and support messages are kept for up to three (3) years unless you request earlier deletion.

• Subscription data (email for newsletters) is retained as long as you remain subscribed; when you unsubscribe we remove your email from future mailing lists but may keep minimal records to comply with legal or accounting requirements.

If you want your information deleted sooner, see the “Your rights & choices” section below.

Where your data is stored and who may process it

Your submitted data is stored and processed by Ten Web and by our trusted service providers who assist us in operating the website and delivering services (for example: hosting, email delivery, and CRM tools). These providers act as data processors on our behalf and process data under our instructions.

Because we operate globally, your information may be transferred to and stored on servers located in countries other than your own. When transfers occur, we take steps to ensure appropriate safeguards are in place, such as standard contractual clauses or relevant security practices.

Third parties and links

• We do not use tracking or analytics cookies on this site.

• If you click links that lead to third-party websites (for example, partner sites or social media), those sites have their own privacy policies and practices — Ten Web is not responsible for those third-party actions.

• We may share data with service providers who perform functions on our behalf (hosting, email delivery, CRM). Such providers are contractually bound to protect your data.

Security

We maintain technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. These measures include access controls, encryption where appropriate, and secure hosting practices. While we use industry-standard protections, no method of transmission or storage is completely secure — absolute security cannot be guaranteed.

Children

Our services and website are not directed to children under the age of 13 (or equivalent minimum age in your jurisdiction). We do not knowingly collect personal information from children. If a parent or guardian becomes aware that their child has provided us with personal data without consent, please contact us and we will delete that information.

Your rights & choices

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

• Access the personal data we hold about you.

• Request correction of inaccurate or incomplete data.

• Request deletion or restriction of processing of your data.

• Object to certain processing (where applicable).

• Request a portable copy of data you provided (data portability), where applicable.

• Withdraw consent for processing that is based on consent (for example, marketing emails).

To exercise any of these rights, contact us using the details below. We will respond to verification requests and respond in accordance with applicable law. You may also unsubscribe from marketing emails by clicking the “unsubscribe” link included in marketing communications.

Data breach notification

In the unlikely event of a data breach that affects your personal information, we will follow applicable legal requirements for breach notification and will notify affected users and authorities as required.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes we will update the “Effective date” at the top of this page and, where appropriate, notify subscribers. We encourage you to review this page periodically.

Contact us

If you have questions, requests or complaints about this Privacy Policy or our data practices, please contact us:

Email: info@tenweb.agency
Phone / WhatsApp: +92 342 4001984
Address: Pakistan

We aim to respond to all legitimate requests within a reasonable timeframe and in accordance with applicable law.

Notes & clarity

• This site does not use cookies or automatic tracking. If that changes (for example, if we add analytics or marketing tools), we will update this Privacy Policy and clearly explain what is used and any choices you have.

• This Policy explains our data handling for contact and subscription forms only. If you provide data via other channels (email attachments, proposals, paid services), the same principles apply: we use the data to provide the requested services and protect it with appropriate safeguards.